<title>The Fossil Ticket System</title>

<h2>1.0 File Format</h2>

At its lowest level, the tickets of Fossil consist solely of
[./fileformat.wiki#tktchng | ticket change artifacts].
Each ticket change artifact corresponds to a single change
to a ticket.  The act of creating a ticket is considered a
change.

Each ticket change artifact contains the following information:

<ul>
<li>The ID of the ticket that was changed
<li>The time stamp for when the change occurred
<li>The user who made the change
<li>A list of key/value pairs that show what changed in the ticket
</ul>

To determine the current state of a particular ticket, Fossil orders
the change artifacts for that ticket from oldest to most recent,
then applies each change in time stamp order.

On each change artifact, there are one or more key/value pairs that
implement the change.  The key corresponds to a field of the ticket
that is modified.  The value may either replace the earlier value for
that key, or the value may be appended to the prior value.

<h2>2.0 Ticket Tables</h2>

The low-level artifact format for ticket content is tedious and
cumbersome to access in real time.  To facility reporting and display
of tickets, the low-level artifact information is collected and
summarized in a pair of SQL tables in each local repository.  Display
and reporting of tickets is accomplished by querying these two tables.

Note that only the low-level ticket change artifacts are synced.  The
content of the two ticket tables can always be reconstructed from the
ticket change artifacts.  And, indeed, the reconstruction of the ticket
tables from low-level artifacts happens automatically whenever new
ticket change artifacts are received by the system.  The important point
to remember is that display of tickets is accomplished using SQL tables
but that recording and syncing of ticket information is accomplished using
ticket change artifacts.

<h3>2.1 Ticket Table Schema</h3>

The two ticket tables are called TICKET and TICKETCHNG.
The default schema (as of this writing) for these two tables is shown
below:

<verbatim>
CREATE TABLE ticket(
  -- Do not change any column that begins with tkt_
  tkt_id INTEGER PRIMARY KEY,
  tkt_uuid TEXT UNIQUE,
  tkt_mtime DATE,
  tkt_ctime DATE,
  -- Add as many fields as required below this line
  type TEXT,
  status TEXT,
  subsystem TEXT,
  priority TEXT,
  severity TEXT,
  foundin TEXT,
  private_contact TEXT,
  resolution TEXT,
  title TEXT,
  comment TEXT
);
CREATE TABLE ticketchng(
  -- Do not change any column that begins with tkt_
  tkt_id INTEGER REFERENCES ticket,
  tkt_rid INTEGER REFERENCES blob,
  tkt_mtime DATE,
  -- Add as many fields as required below this line
  login TEXT,
  username TEXT,
  mimetype TEXT,
  icomment TEXT
);
CREATE INDEX ticketchng_idx1 ON ticketchng(tkt_id, tkt_mtime);
</verbatim>

Generally speaking, there is one row in the TICKETCHNG table for each
change to each ticket.  In other words, there is one row in the
TICKETCHNG table for each low-level ticket change artifact.  The
TICKET table, on the other hand, contains a summary of the current
status of each ticket.

Fields of the TICKET and TICKETCHNG tables that begin with "tkt_" are
used internally by Fossil.  The logic inside of Fossil that converts
ticket change artifacts into row data for the two ticket tables expects
the "tkt_" fields to always be present.  All of the other fields of the
TICKET and TICKETCHNG tables are "user defined" in the sense that they
can be anything the administrator of the system wants them to be.  The
user-defined fields should correspond to keys in the key/value pairs of
the ticket change artifacts.

The <b>tkt_id</b> fields of TICKET and TICKETCHNG are an integer key
used to uniquely identify the ticket to which the row belongs.  These
keys are for internal use only and may change when doing a "fossil rebuild".

The <b>tkt_uuid</b> field is the unique hexadecimal identifier for the ticket.
Ticket identifiers appear to be SHA1 hash strings, but they
are not really the hash of any identifiable artifact.  They are
just random hexadecimal numbers.  When creating a new ticket, Fossil uses
a (high-quality) pseudo-random number generator to create the ticket
number.  The ticket numbers are large so that the chance of collision
between any two tickets is vanishingly small.

The <b>tkt_mtime</b> field of TICKET shows the time (as a Julian day number)
of the most recent ticket change artifact for that ticket.  The
<b>tkt_mtime</b> field of TICKETCHNG shows the timestamp on the ticket
change artifact that the TICKETCHNG row refers to.  The
<b>tkt_ctime</b> field of TICKET is the time of the oldest ticket change
artifact for that ticket, thus holding the time that the ticket was
created.

The <b>tkt_rid</b> field of TICKETCHNG is the integer primary key in the
BLOB table of the ticket change artifact that gave rise to the row in the
TICKETCHNG table.

All the other fields of the TICKET and TICKETCHNG tables are available
for customization for individual projects.  None of the remaining fields
are required, but all of them are needed in order to use the default
ticket creating, viewing, and editing scripts.  It is recommended that
the other fields be retained and that customizations be restricted to
adding new fields above and beyond the default.

<h3>2.2 Translating Artifacts To Tables</h3>

Each row in the TICKETCHNG table corresponds to a single ticket change
artifact.  The tkt_id field is the integer primary key of the TICKET
table entry for the corresponding ticket.  The tkt_rid field is the
integer primary key for the BLOB table entry that contains the low-level
artifact text.  The tkt_mtime field is the time stamp on the ticket
change artifact, expressed as a Julian day number.  If the ticket
change artifact contains a key/value pair where the key is "login",
then the corresponding value is stored in the login field of the
TICKETCHNG table.  The same it true for "username", "mimetype", and
"icomment" fields.  Any time there is a key/value pair in the ticket
change artifact and the key corresponds to the name of a field in the
TICKETCHNG table, then the value of that key/value pair is stored in
the TICKETCHNG table.  If the TICKETCHNG table has a field for which there
is no corresponding key/value pair in the artifact, then that field of
the TICKETCHNG table is NULL.  If there are key/value pairs in the
artifact that have no corresponding field in the TICKETCHNG table, those
key/value pairs are silently ignored.

Each row in the TICKET table records the overall status of a ticket.
The tkt_id field is a unique integer primary key for the ticket.
the tkt_uuid field is the global ticket identifier - a larger random
hexadecimal constant.  The tkt_mtime and tkt_ctime fields hold the
times of the most recent and the oldest ticket change artifacts for
this ticket, respectively.

To reconstruct the TICKET table, the ticket change
artifacts are visited in time stamp order.  As each ticket change artifact is
visited, its key/value pairs are examined.  For any key/value pair in
which the key is the same as a field in the TICKET table, the value
of that pair either replaces or is appended to the previous value
of the corresponding field in the TICKET table.  Whether a value is
replaced or appended is determined by markings in the ticket change
artifact itself.  Most fields are usually replaced. (For example, to change
the status from "Open" to "Fixed" would involve a key value pair
"status/Fixed" with the replace attribute set).  The main exception
is the "comment" field, which is usually appended with new comment
text.

Note that the replace-or-append mark on ticket change artifacts is
only used by the TICKET table.  Since the initial value of all fields
in the TICKETCHNG table is NULL, the replace-or-append mark makes no
difference there.

<h3>2.3 Old-Style versus New-Style Tickets</h3>

Older versions of Fossil
(before [/timeline?c=2012-11-27T16:26:29 | 2012-11-27])
only supported the TICKET table.
In this older style, new comments were added to tickets by using
the append-value feature on the comment field.  Thus the TICKET.COMMENT
field contains the complete text of all user comments already appended
together and ready for display.

A problem with the old approach is that all comment text had to
be in the same format.  In other words, the all comment text had to be
either plaintext or wiki or HTML.  It was not possible for some comments
to be in HTML and others to be plaintext.  Some site administrators wanted the
ability to mix plaintext, wiki, and HTML comments and display each
comment according to its chosen format.  Hence, Fossil was enhanced to
support the "new-style" tickets.

The TICKETCHNG table was added to support new-style tickets.  In the new
style, comment text is stored with the "icomment" (for "Incremental Comment")
key and appears separately, and with its on mimetype, in multiple rows
of the TICKETCHNG table.  It then falls to the TH1 script code on the
View Ticket Page to query the TICKETCHNG table and extract and format
the various comments in time stamp order.
