%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2024 Best Practical Solutions, LLC
%#                                          <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
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%# END BPS TAGGED BLOCK }}}
<&|/m/_elements/wrapper, title => loc('Update ticket #[_1]', $t->id) &>
<& /m/_elements/ticket_menu, ticket => $t &>
<& /Elements/ListActions, actions => \@results &>
<div class="ticket-reply">
<&|/Widgets/TitleBox &>
<form action="reply" id="update"
    method="post" enctype="multipart/form-data">
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
<input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />

% if ($gnupg_widget) {
<& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget, Queue => $t->QueueObj &>
% }

<div class="entry"><span class="label"><&|/l&>Status</&>:</span>
<div class="value">
<& /Ticket/Elements/SelectStatus,
   Name=>"Status",
   TicketObj => $t,
   Default => $DefaultStatus &>
</div></div>

<div class="entry"><span class="label"><&|/l&>Owner</&>:</span>
<div class="value">
<& /Elements/SelectOwner,
    Name         => "Owner",
    TicketObj    => $t,
    QueueObj     => $t->QueueObj,
    DefaultLabel => loc("[_1] (Unchanged)", $t->OwnerObj->Format),
    Default      => $ARGS{'Owner'}
&>
</div></div>
<div class="entry timefield"><span class="label"><&|/l&>Worked</&>:</span><span class="value">
<& /Elements/EditTimeValue,
    Name => 'UpdateTimeWorked',
    Default => $ARGS{UpdateTimeWorked}||'',
&>
</span></div>
% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $t );
<input type="hidden" class="hidden" name="id" value="<%$t->Id%>" /><br />
<div class="entry"><span class="label"><&|/l&>Update Type</&>:</span>
<div class="value"><select name="UpdateType">
% if ($CanComment) {
<option value="private" <% ($ARGS{'UpdateType'} &&  $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select> 
</div></div>
<div class="entry"><span class="label"><&|/l&>Subject</&>:</span><div class="value"> <input type="text" name="UpdateSubject" size="60" value="<% $ARGS{UpdateSubject} || $t->Subject()%>" />
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</div></div>

<div class="entry"><span class="label"><&|/l&>One-time Cc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateCc', Size => '60', Default => $ARGS{UpdateCc} &></span></div>

<div class="entry"><span class="label"><&|/l&>One-time Bcc</&>:</span><span class="value"><& /Elements/EmailInput, Name => 'UpdateBcc', Size => '60', Default => $ARGS{UpdateBcc} &></span></div>

<div class="entry"><span class="label" ><&|/l&>Message</&>:</span><div class="value">
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, SuppressAttachmentWarning => 1, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, SuppressAttachmentWarning => 1, %ARGS &>
% }
</div></div>

% if (exists $session{'Attachments'}) {

<%loc("Attached file") %>

<%loc("Check box to delete")%><br />
% foreach my $attach_name (keys %{$session{'Attachments'}}) {
<input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
% } # end of foreach


% } # end of if

<div class="entry">
<span class="label"><&|/l&>Attach file</&>:</span>
<div class="value">
<input type="file" name="Attach" />
<input type="submit" class="button" name="AddMoreAttach" value="<% loc("Add More Files") %>" />
<input type="hidden" class="hidden" name="UpdateAttach" value="1" />
</div>
</div>

% if ( $gnupg_widget ) {
<& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $t->QueueObj &>
% }

<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &>
</form>
</&>
</div>
</&>
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;
my $title;

my $t = LoadTicket($id);

my @results;

$m->callback( Ticket => $t, ARGSRef => \%ARGS, results => \@results, CallbackName => 'Initial' );

unless($DefaultStatus){
    $DefaultStatus=($ARGS{'Status'} ||$t->Status());
}

if ($DefaultStatus eq 'new'){
    $DefaultStatus='open';
}

if ($DefaultStatus eq 'resolved') {
    $title = loc("Resolve ticket #[_1] ([_2])", $t->id, $t->Subject);
} else {
    $title = loc("Update ticket #[_1] ([_2])", $t->id, $t->Subject);
}

# Things needed in the template - we'll do the processing here, just
# for the convenience:

my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
    $CommentDefault = qq[ selected="selected"]; 
    $ResponseDefault = "";
} else {
    $CommentDefault = ""; 
    $ResponseDefault = qq[ selected="selected"];
}



$CanRespond = 1 if ( $t->CurrentUserHasRight('ReplyToTicket') or
                     $t->CurrentUserHasRight('ModifyTicket') ); 

$CanComment = 1 if ( $t->CurrentUserHasRight('CommentOnTicket') or
                     $t->CurrentUserHasRight('ModifyTicket') ); 

ProcessAttachments(ARGSRef => \%ARGS);

# check email addresses for RT's
{
    foreach my $field ( qw(UpdateCc UpdateBcc) ) {
        my $value = $ARGS{ $field };
        next unless defined $value && length $value;

        my @emails;
        my @list = RT::EmailParser->_ParseEmailAddress( $value );
        foreach my $entry ( @list ) {
            if ( $entry->{type} eq 'mailbox' ) {
                my $email = $entry->{value};
                if ( RT::EmailParser->IsRTAddress($email->address) ) {
                    push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
                    $checks_failure ||= 1;
                }
                else {
                    push @emails, $email->format;
                }
            }
            else {
                push @emails, $entry->{value};
            }
        }
        $ARGS{ $field } = join ', ', grep defined, @emails;
    }
}

my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
$m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
    self => $gnupg_widget,
    TicketObj => $t,
);

my $skip_update = 0;
$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
              checks_failure => $checks_failure, results => \@results, TicketObj => $t );

if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
    my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
        self      => $gnupg_widget,
        TicketObj => $t,
    );
    $checks_failure = 1 unless $status;
    $m->callback( Ticket => $t, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
    return $m->comp('/m/ticket/show', TicketObj => $t, %ARGS);
}
</%INIT>

<%ARGS>
$id => undef
$Action => 'Respond'
$DefaultStatus => undef
</%ARGS>
