%# BEGIN BPS TAGGED BLOCK {{{
%#
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%# This software is Copyright (c) 1996-2024 Best Practical Solutions, LLC
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%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
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%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
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%# CONTRIBUTION SUBMISSION POLICY:
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# END BPS TAGGED BLOCK }}}
<div>
<& /Elements/LabeledValue, Label => loc("Created"), Class => "date created", ValueSpanClass => "current-value", Value => $Ticket->CreatedObj->AsString &>

% $m->callback( %ARGS, CallbackName => 'AfterCreated', TicketObj => $Ticket );

<& /Elements/LabeledValue, Label => loc("Starts"), Class => "date starts". ($Ticket->StartsObj->Unix ? q{} : q{ unset-field}), ValueSpanClass => "current-value", Value => $Ticket->StartsObj->AsString &>

% $m->callback( %ARGS, CallbackName => 'AfterStarts', TicketObj => $Ticket );

<& /Elements/LabeledValue, Label => loc("Started"), Class => "date started". ($Ticket->StartedObj->Unix ? q{} : q{ unset-field}), ValueSpanClass => "current-value", Value => $Ticket->StartedObj->AsString &>


% $m->callback( %ARGS, CallbackName => 'AfterStarted', TicketObj => $Ticket );

  <div class="date form-row told<% $Ticket->ToldObj->Unix || $Ticket->CurrentUserHasRight('ModifyTicket') ? q{} : q{ unset-field}%>">
    <div class="label col-3">
% if ( $Ticket->CurrentUserHasRight('ModifyTicket' ) ) {
<a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:
% } else {
<&|/l&>Last Contact</&>:
% }
</div><div class="value col-9"><span class="current-value"><% $Ticket->ToldObj->AsString %></span></div>
  </div>
% $m->callback( %ARGS, CallbackName => 'AfterTold', TicketObj => $Ticket );

  <div class="date form-row due<% $Ticket->DueObj->Unix ? q{} : q{ unset-field}%>">
    <div class="label col-3"><&|/l&>Due</&>:</div>\
% my $due = $Ticket->DueObj;
% if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
    <div class="value col-9"><span class="current-value"><span class="overdue"><% $due->AsString  %></span></div></span>
% } else {
    <div class="value col-9"><span class="current-value"><% $due->AsString  %></span></div>
% }
  </div>
% $m->callback( %ARGS, CallbackName => 'AfterDue', TicketObj => $Ticket );

  <div class="date form-row resolved<% $Ticket->ResolvedObj->Unix ? q{} : q{ unset-field}%>">
    <div class="label col-3"><&|/l&>Closed</&>:</div>\
    <div class="value col-9"><span class="current-value"><% $Ticket->ResolvedObj->AsString  %></span></div>
  </div>
% $m->callback( %ARGS, CallbackName => 'AfterResolved', TicketObj => $Ticket );

  <div class="date form-row updated">
    <div class="label col-3"><&|/l&>Updated</&>:</div>\
% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $m->scomp('/Elements/ShowUser', User => $Ticket->LastUpdatedByObj)) : loc("Never");
% if ($UpdatedLink) {
    <div class="value col-9"><span class="current-value"><a href="<% $UpdatedLink %>"><% $UpdatedString | n %></a></span></div>
% } else {
    <div class="value col-9"><span class="current-value"><% $UpdatedString | n %></span></div>
% }
  </div>
% $m->callback( %ARGS, CallbackName => 'AfterUpdated', TicketObj => $Ticket );
  <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Dates', Table => 0 &>
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</div>
<%ARGS>
$Ticket => undef
$UpdatedLink => 1
</%ARGS>
<%INIT>
if ($UpdatedLink and $Ticket) {
    my $txns = $Ticket->Transactions;
    $txns->OrderByCols(
        { FIELD => "Created",   ORDER => "DESC" },
        { FIELD => "id",        ORDER => "DESC" },
    );
    $txns->RowsPerPage(1);

    if (my $latest = $txns->First) {
        $UpdatedLink = "#txn-" . $latest->id;
    } else {
        undef $UpdatedLink;
    }
}
</%INIT>
